Kilter® Privacy Policy

Last updated: November 27, 2025

Thank you for using the Kilter services. We are committed to protecting your privacy and, for that reason, we have adopted this Privacy Policy to explain our data collection, use, and disclosure practices for the Kilter services (including the https://settercloset.com website, and our mobile and web-based applications, and any other tools, products, or services provided by Kilter that link to or reference this Privacy Policy) (collectively, the "Services"). The Services are owned and operated by Kilter, LLC a limited liability corporation ("Kilter," "we", "us" or "our").

If you reside in a country in the European Economic Area or in Switzerland, please see the Privacy Notice for European Residents section below to learn more about your privacy rights. To the extent that there is a conflict between this Privacy Policy and the Privacy Notice for European Residents, the Privacy Notice for European Residents will prevail with respect to European Residents only.

This Privacy Policy applies to information Kilter collects through the Services, as well as other information provided to us online or offline by third parties, when we associate that information with customers or users of the Services; however, it does not apply to information collected from our employees, contractors, or vendors. It also does not apply to information that you ask us to share with third parties or that is collected by certain other third parties whose software or services are featured or included in the Services.

This Privacy Policy describes, among other things:

Personal and other information we collect about you;
How we use your information;
How we may share your information with third parties; and
Your choices regarding the personal information we collect about you.

1. Consent

By accessing or using the Services, you consent to this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use the Services. Information gathered through the Services may be transferred, used, and stored in the United States or in other countries where our service providers or we are located. If you use the Services, you agree to the transfer, use, and storage of your Personal Information in those countries. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. You agree that all transactions relating to the Services or Kilter are deemed to occur in the United States, where our servers are located.

2. Collection of Your Personal and Other Information

When you register for or use our Services, we collect Personal Information. By "Personal Information" we mean information that can identify or reasonably be linked to an individual, such as:

Names;
Personal or business addresses;
Email addresses;
Phone numbers;
Credit card information, which you submit for payment purposes and which is collected by our third party payment gateway service provider (Shopify); and
Information contained in any image, photograph or profile you submit to us.

Our Services may link with social media platforms, including Facebook, X (formerly Twitter), Tumblr, Instagram, and YouTube. When you link a social media account to our Services, then we may collect information about that social media account and share information with that social media account as described in the connection process. This collected information may include, but is not limited to, your name, email address, demographic information from your profile, friend lists, postings or other content, and your profile picture. You acknowledge and agree that Kilter is not responsible for the data collection or use practices of any such connected social media platform. You should read each social media platform's privacy policy before connecting that social media account.

We also use technology from our third-party service provider Shopify Inbox to collect user chat data, and you can view Shopify Inbox's privacy policy at: Shopify Privacy Policy.

You may choose not to provide Personal Information (subject to the controls offered by your mobile device's operating system), but this may prevent you from receiving certain features of the Services.

We also collect non-Personal Information relating to the Services, that is, information that does not personally identify an individual. Examples of the non-Personal Information we collect are:

The pages of our website that you viewed during a visit;
What information, content or advertisements you view or interact with using the Services;
Language preferences;
The city and state in which you are located (but not your precise geographic location); and
Unique identifiers that are not connected and cannot reasonably be connected to your identity.

We will not use non-Personal Information to try to identify you, and if we associate any non-Personal Information with information that personally identifies you, then we will treat it as Personal Information.

3. Use of Your Information

We may use the information we collect to:

Assist us in providing, maintaining, and protecting the Services;
Set up, maintain, and protect accounts to use the Services;
Improve our online operations;
Process transactions;
Provide customer service;
Communicate with you, such as provide you with account- or transaction-related communications, or other newsletters, RSS feeds, and/or other communications relating to the Services;
Send or display offers and other content that is customized to your interests or preferences;
Perform research and analysis aimed at improving our products and services and developing new products or services; and
Manage and maintain the systems that provide the Services.

4. Disclosure of Your Information

We may disclose your Personal Information to third parties as described below.

We may disclose Personal Information to provide the Services, or when you authorize or instruct us to do so. We may also disclose Personal Information and non-Personal Information to Service Providers. By "Service Providers" we mean companies, agents, contractors, service providers, or others engaged to perform functions on our behalf (such as processing of payments, provision of data storage, hosting of our website, marketing of our products and services, and conducting audits). When we use a Service Provider, we require that the Service Provider use and disclose the Personal Information received from us only to provide their services to us or as required by applicable law.

We may also disclose Personal Information and non-Personal Information to Online Tool Providers. By "Online Tool Provider" we mean a licensor of software that we include in, or use with, the Services, including an API or SDK, that provides a specialized function or service to us and that requires the transmission of Personal Information and/or non-Personal Information to the Online Tool Provider. Online Tool Providers may have the right to use Personal Information and non-Personal Information about you for their own business purposes.

We may also disclose your Personal Information to third parties when we believe, in good faith and in our sole discretion, that such disclosure is reasonably necessary to (a) enforce or apply the terms and conditions of the Services, including investigation of potential violations thereof, (b) comply with legal or regulatory requirements or an enforceable governmental request, (c) protect the rights, property or safety of us, our users or other third parties, (d) submit insurance claims, cooperate with insurance investigations, and fulfil insurance subrogation activities, (e) prevent a crime or protect national security, or (f) detect, prevent or otherwise address fraud, security or technical issues.

Finally, we reserve the right to transfer information (including your Personal Information) to a third party in the event of a sale, merger, or transfer of all or substantially all of the assets of our company relating to the Services, or in the unlikely event of a bankruptcy, liquidation, or receivership of our business.

5. Cookies and Automatic Information Gathering Technologies

Every time you use the Services, we collect Personal Information and non-Personal Information regarding that use. To assist us in collecting and storing this information, we may employ a variety of technologies, including "Cookies," local browser storage, and "web beacons," "pixels," or "tags."

A "Cookie" is a small amount of data a website operator, or a third party whose content is embedded in that website, may store in your web browser and that the website operator or, as applicable, the third party, can access when you visit the website.

Your operating system and web browser may allow you to erase information stored in Cookies and local browser storage. But if you do so, you may be forced to login to the Services again, and you may lose some preferences or settings. You may also be able to set your browser to refuse all website storage or to indicate when it is permitted, but some features of our Services may not function properly without it.

More information about managing Cookies is available here.

An Online Tool Provider may collect information automatically, in which case Personal Information and non-Personal Information it receives are subject to the Online Tool Provider's privacy policy. Some Online Tool Providers may allow you to opt out of certain collection and/or uses of your information. You can read more here: Google Analytics Opt-out.

6. Transparency and Choice; Do Not Track Signals

You may request access to your Personal Information by sending an email to sales@kiltergrips.com. We will try to locate and provide you with your Personal Information and give you the opportunity to correct this data, if it is inaccurate, or to delete it, at your request. But, in either case, we may need to retain it for legal reasons or for legitimate business purposes.

You may also remove any content that you post to the Services using the deletion or removal options within the Services. However, we (and you) are not able to control information that you have already shared with other users or made available to third parties through the Services.

Please be aware that if you request us to delete your Personal Information, you may not be able to continue to use the Services. Also, even if you request that we delete your Personal Information, we may need to retain certain information for a limited period of time to satisfy our legal, audit and/or dispute resolution requirements.

We may use third-party service providers that collect information for interest-based advertising purposes. To learn more about these third parties and the choices they offer users, please visit the Network Advertising Initiative's choices page or the Digital Advertising Alliance's choices page.

You can opt out of receiving marketing e-mails from us by clicking on the "unsubscribe" link in the e-mails. Please note that it may take up to ten (10) business days for your opt-out request to be processed.

7. Certain State Residents

You may be aware that there are various state data privacy laws currently in effect in the United States. Our Services are not currently subject to any state laws providing rights in connection with Personal Information. However, we do provide notice and transparency about our collection and use of Personal Information as described in this Privacy Policy.

8. Residents of Canada

If you have an objection to the use of your Personal Information as described in this Privacy Policy, you may file a complaint by sending an email to sales@kiltergrips.com. We will attempt to accommodate your objection or complaint, but you understand that, to the extent you object to our processing of Personal Information that is necessary for us to provide the Services to you, certain features and functionalities of the Services may no longer be available to you. Nothing in this Privacy Policy prejudices your rights to file a complaint with the Office of the Privacy Commissioner of Canada, and/or with any other applicable data protection authorities.

9. Residents of Nevada

We do not sell your Personal Information. However, you may contact us at sales@kiltergrips.com with questions.

10. Children

The Services are not intended for users under 18 years of age. We do not knowingly collect Personal Information from users under 18 years of age. We do not authorize users under 18 years of age to use the Services.

11. Information Security

We utilize reasonable information security measures to safeguard your Personal Information against unauthorized access, modification, or destruction. For example, we utilize Transport Layer Security (TLS) or similar encryption technology when sensitive data is transmitted over the Internet, and use firewalls to help prevent external access into our network. However, no data transmission over the Internet and no method of data storage can be guaranteed to be 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its security.

We restrict access to Personal Information in our possession to our employees, Service Providers, and Online Tool Providers who need to know that information in order to operate, develop, improve or support our Services.

12. Third Party Websites

Please note that the Services may link or integrate with third-party sites, services or apps. We are not responsible for the privacy or security policies or practices or the content of such third parties. Accordingly, we encourage you to review the privacy and security policies and terms of service of those third parties so that you understand how they collect, use, share and protect your information.

13. Changes to this Policy

We may modify or update this Privacy Policy periodically with or without prior notice by posting the updated policy on this page. You can always check the "Last Updated" date at the top of this document to see when the Privacy Policy was last changed. If we make any material changes to this Privacy Policy, we will notify you by reasonable means, which may be by e-mail or posting a notice of the changes on our website prior to the changes becoming effective. We encourage you to check this Privacy Policy from time to time.

IF YOU DO NOT AGREE TO CHANGES TO THIS PRIVACY POLICY, YOU MUST STOP USING THE SERVICES AFTER THE EFFECTIVE DATE OF SUCH CHANGES (WHICH IS THE "LAST UPDATED" DATE OF THIS PRIVACY POLICY).

14. Questions

To ask questions about our Privacy Policy or to lodge a complaint, contact us at:

Kilter, LLC
4840 Sterling Unit A
Boulder, CO 80301, U.S.A.
Email: sales@kiltergrips.com

Privacy Notice for European Residents

If you reside in a country in the European Economic Area, the United Kingdom, or Switzerland (a "European Resident") or the United Kingdom (a "UK Resident"), then information we collect from you may be subject to the EU GDPR, UK GDPR, or the equivalent laws of Switzerland (collectively, "Data Protection Laws"), and the following additional information is provided for your benefit.

The controller of the Personal Information collected through the Services is:

Kilter, LLC
4840 Sterling Unit A
Boulder, CO 80301, U.S.A

If you use the Services, you acknowledge that your Personal Information is being processed pursuant to the lawful bases described below, and you specifically consent to your Personal Information gathered through the Services being transferred, used, and stored in the United States or other third party countries which do not have local privacy laws that are equivalent to the Data Protection Laws.

Your Rights

You have the following rights under applicable Data Protection Laws:

You have the right to know why we collect your Personal Information, how and why it is processed by us, and what our legal bases for such processing are.
Right of access: you have the right to access your Personal Information.
Right to rectification and deletion: you have the right to supplement or correct the Personal Information we've collected about you, or to direct us to delete your Personal Information.
If you give us your consent to process your Personal Information, you have the right to revoke that consent.
Right to data portability: you have the right to request that we transfer all your Personal Information to another controller in a reasonably understandable format.
Right to object: you may object to our processing of your Personal Information.

Lawful Bases for Processing

Under European law, companies must have a legal basis to process data. The legal bases we rely on include:

Pursuant to a contract with you: We may process data as necessary to perform our contracts with you.
Your Consent: We may process your Personal Information on the lawful basis of consent. You have the right to withdraw your consent at any time.
Legitimate Interests: We may process your Personal Information where our legitimate interests are not outweighed by your interests or fundamental rights and freedoms.
Compliance with a legal obligation: We need to process your Personal Information when applicable law requires it.

Questions and Complaints

If you have any questions or complaints regarding our use of your Personal Information, please contact us at sales@kiltergrips.com. You also have the right to submit a complaint to your applicable Data Protection Authority.