How can we help?

You'll need to create a new account in the Kilter Board app. The old app is no longer supported, and we weren't able to transfer account data during the transition.

The good news: signing up takes about 30 seconds. Just download the app and create your account to get started.

We saved them. All climbs created on the old app have been preserved.

To get your climbs transferred to your new account, fill out the claim form. We'll verify your ownership and migrate them within 5-7 business days.

Logbook history from the old app is not available at this time. We know that's frustrating, and we've been doing everything we can to resolve this.

We'll keep everyone updated with any progress in this area.

Draft climbs from the old app are not available. If you still have access to the old app, we recommend publishing any important drafts there first, then claiming them through our migration form.

First, make sure Bluetooth is turned on in your phone settings (not just the app).

Stand within 10 feet of the board and try these steps:

1. Toggle Bluetooth off and back on
2. Close and reopen the app
3. If still not working, restart your phone

Still stuck? The board itself might need a power cycle—ask gym staff to help.

Check a few things:

1. Make sure the board is powered on (ask gym staff if unsure)
2. Confirm you've selected the correct board in the app
3. Try disconnecting and reconnecting via Bluetooth

If the board shows as connected but LEDs still won't light, there may be a hardware issue—let the gym know.

Try these steps:

1. Update to the latest version of the app
2. Close other apps running in the background
3. Restart the app
4. Check that your phone has enough storage space

If crashes continue, let us know what device you're using when you contact support—it helps us fix things faster.

Try searching by the gym's name in the app. If it doesn't show up:

1. The gym may not have registered their board yet—ask them directly
2. Make sure you're searching in the right location/region
3. The board might be listed under a slightly different name

If your gym recently installed a Kilter Board, it might take a few days to appear in the system.